Refund and Returns Policy

Return Period: You have 14 days from the date of receiving your complete order to request a return.

Return Shipping: Customers are responsible for return shipping costs unless the product is defective.

How to Return an Item

Contact Us: Email service@harnkara.com with your order number, item(s) to be returned, and the reason for return. Include a photo of the item(s) and the quality control tag/sticker if defective.

Follow Instructions: If your return request is accepted, we will send you the return instructions and address.

Refund Processing: Once we receive and inspect your return, we will process your refund.

Return Conditions:

Items must be unworn, unused, with tags, and in original condition.
Returns must be requested before sending the items back. Items sent without a return request won’t be accepted.
Original shipping fees are non-refundable.
Items purchased with coupons cannot be returned. If a coupon and regular payment were used, only the portion paid with regular payment is refundable.

Refunds: Approved refunds will be issued to your original payment method. It may take up to 7 days for the refund to appear in your account.

What Isn't Considered Defective:

Loose threads, raw edges, fabric thickness, or slight color differences due to monitor displays are not considered defects.
Returns based on dissatisfaction with style, color, or personal preference do not qualify for refunds.
Damage due to improper use, washing, self-repair, or modification is not considered a quality issue.
Returns due to sizing issues are not covered by our quality guarantee; refer to our sizing chart for guidance.
Slight variations in design or measurements within the same size category are not treated as quality issues.

Important Notes:

Return Address: Do not send returns to the address on the package. Follow our instructions to ensure proper processing.
Incorrect or Missing Items: Ensure only Harnkara items are included in your return package; we aren’t responsible for non-Harnkara items.
Customer Negligence: We cannot process refunds if incorrect order information (address, contact number, consignee’s name) results in failed delivery. Contact us promptly at service@harnkara.com if you need to update your information.
Customer Service Availability: Our team processes returns and refunds within 5 business days but may experience delays due to limited staffing. We’re available Monday through Sunday, 9 am to 6 pm PST. If we’re busy, leave your order number and return details, and we’ll get back to you as soon as possible.